Shipping policy
Shipping Policy
Due to the handcrafted nature of the products and small-scale operations, store checkout is currently limited to the United States and Canada.
For other international orders, please email support@dustyacorns.com with your shipping country/postal code for a custom quote.
Processing & Fulfillment
- Standard items typically ship within 3-5 business days after the order is placed.
- Made-to-order or customized items require additional build time before shipping. Estimated lead times are listed in each product description.
- Shipping confirmation and tracking details are provided once an order has been dispatched.
Shipping Costs
- Shipping costs are calculated at checkout based on the order’s weight, size, and destination.
- Customers are responsible for providing accurate shipping information at the time of purchase.
Multiple Packages / Split Shipments
- For orders containing multiple items or larger/heavier products, your order may be shipped in separate packages to ensure safe and reliable delivery.
- Each package will be provided with its own tracking number, and customers will receive notifications as each package is dispatched.
- Shipping costs reflect the combined shipment and are calculated at checkout; no additional charges are applied for multiple packages.
Damaged Shipments
- Every effort is made to package items securely, though shipping damage may occasionally occur.
- If an order arrives damaged, please contact support@dustyacorns.com promptly with photos of the item and packaging so a replacement or resolution can be arranged.
Future Expansion
- Shipping to additional international regions is planned for the future as operations scale. Updates will be announced once new regions are added.