Refund policy

Returns

If there’s an issue with an order, please email support@dustyacorns.com as soon as possible.

Standard Items

• Returns are accepted within 14 days of delivery.
• Items must be unused and in their original packaging.
• Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
• Returns are subject to a 5% processing fee.

Made-to-Order / Customized Items

• Customized items are made specifically per order and cannot be returned for standard refunds.
• If a customized item arrives damaged or defective due to shipping, it will be replaced or remade at no additional cost to the customer.
• Items are carefully packaged, but unforeseen shipping damage may occur. Please report any damage promptly to support@dustyacorns.com so a replacement can be arranged quickly.

Final sale items are not eligible for return.

Refunds

• Once a returned item is received and inspected, a refund will be issued to the original payment method if approved.
• Refunds are typically processed within 10 business days of approval. Please allow additional time for banks or credit card companies to post the refund.
• If more than 15 business days have passed since approval and the refund has not posted, please contact support@dustyacorns.com.